KeptHavenAcceptable Use Policy
Version 2026-09-11 · Last updated September 11, 2026
Last updated: September 11, 2026
This policy applies to everyone who uses KeptHaven: homeowners, agents, brokerage staff, and advertisers. It is incorporated into the Terms of Service.
1. General
You may not use KeptHaven to:
- violate any law, or help anyone else do so;
- infringe or misappropriate anyone's intellectual property, privacy, or publicity rights;
- upload content you have no right to share, including another person's documents or information;
- impersonate any person or entity, or misrepresent your affiliation with one;
- misrepresent your relationship to a property;
- harass, threaten, defame, or harm any person;
- upload malware or anything designed to disrupt or damage software, hardware, or communications;
- send unsolicited commercial messages;
- collect or harvest information about other users; or
- interfere with anyone else's use of the Service.
2. Security
You may not:
- access, or attempt to access, any account, system, or data you are not authorized to reach;
- probe, scan, or test the vulnerability of any system, or circumvent any security or authentication measure;
- use automated means to access the Service or extract data, except through an API we have authorized in writing;
- circumvent rate limits, usage limits, or access controls;
- reverse engineer, decompile, or disassemble any part of the Service; or
- remove, obscure, or alter any proprietary notice.
Reporting a vulnerability. Write to legal@kepthaven.com. We will not pursue good-faith security research that follows a coordinated disclosure timeline and does not access, modify, or remove other users' data.
3. Fair housing and non-discrimination
This section applies to every agent, brokerage, and advertiser.
You may not use KeptHaven, or anything obtained through it, to discriminate on the basis of race, color, religion, sex, familial status, national origin, disability, or any characteristic protected by federal, state, or local law.
Specifically, you may not:
- target, exclude, or prioritize homeowners for any outreach, offer, service level, or advertisement on the basis of a protected characteristic or a proxy for one, including ZIP code, census tract, neighborhood name, school district, surname, primary language, or anything inferred from a photograph;
- provide different service, response times, or offerings correlating with a protected characteristic or with the demographic composition of an area; or
- publish any statement or advertisement indicating a preference or limitation based on a protected characteristic.
Display the Equal Housing Opportunity logo and statement where required.
4. Communications
You may not call, text, email, or leave voicemail for any person through or in connection with KeptHaven unless you hold valid consent meeting all applicable requirements.
You may not:
- initiate any call, text, or voicemail to a number for which the KeptHaven consent record shows no valid permission;
- pre-check any consent control, or condition any product or service on consent to marketing;
- present an automated or AI-generated voice as a named individual person;
- continue contacting anyone who has withdrawn permission by any reasonable means;
- contact anyone outside 9:00 a.m. to 7:00 p.m. in their local time, on a Saturday or Sunday, or on a legal holiday; or
- exceed three contacts per rolling 24 hours per number on the same subject.
Forward any withdrawal or complaint you receive to us within 24 hours.
5. Automated features
You may not:
- use the AI features, or their output, to create, train, or improve a competing model or service;
- reverse engineer or attempt to discover the models, weights, parameters, prompts, or safety measures;
- remove or obscure any marking identifying output as AI-generated;
- use the AI features in a way that violates our AI providers' terms;
- use output to mislead anyone about its origin or accuracy; or
- use the AI features or their output to make automated decisions that could adversely affect any individual's rights, including decisions about housing, credit, insurance, or employment.
You may not use the Home Health Score (shown in the product as the home readiness score) or any KeptHaven scoring output in a credit decision, a securitization determination, an insurance underwriting decision, or any determination of eligibility for anything.
6. Photographs
You may not upload photographs of people without their permission, use the image features to identify or draw conclusions about people, or attempt to defeat the controls that prevent facial detection and recognition.
Since September 2026 we remove embedded location data from photographs on upload. Do not attempt to circumvent this.
7. Information about homeowners
You may not:
- sell, license, or disclose any homeowner's personal information obtained through KeptHaven;
- add a homeowner to a marketing list without their separate consent;
- combine information obtained through KeptHaven with other data to build a profile for sale or targeting;
- attempt to identify or re-identify any homeowner from aggregated or de-identified information;
- use MLS-sourced content inconsistently with the rules of the MLS it came from, including using it for AI training or grounding without that MLS's written permission; or
- retain homeowner information after a homeowner has asked you to delete it.
8. Advertising and referrals
- Nobody may pay, offer, give, or accept anything of value in exchange for the referral of settlement service business through KeptHaven. Settlement services include title, escrow, closing, mortgage, refinance, appraisal, inspection, and insurance services.
- Nobody may represent that KeptHaven endorses, recommends, vets, screens, or verifies any advertiser, provider, or agent.
- Advertisers may not offer terms they will not honor.
- Nobody may request or accept exclusive presentation, preferential ranking in a neutral listing, or the transfer of a homeowner who has not chosen to make contact.
9. Enforcement
We may investigate suspected violations and may suspend or terminate access. Where a violation is not serious and not repeated, we will normally contact you first and give you a chance to correct it. Where a violation creates immediate legal risk or risk to another user, we may act without notice.
We may report unlawful conduct to law enforcement.
Report violations to legal@kepthaven.com.
10. Changes
We may update this policy. Material changes take effect 30 days after we post them and notify affected users.